bybebé - Loja de bebé online com lojas físicas em Coimbra

Privacy Policy

This Privacy and Cookie Policy establishes the terms and conditions under which Sublinhar Lda. (hereinafter "Sublinhar"), headquartered at Rua Brotero, 28, 3030-317 Coimbra, data manager for the "bybebé" brand, processes the personal data provided to us by users through the use of the website www.bybebe.pt and www.bybebe.com (hereinafter, "Website").
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bybebé is a Sublinhar brand, which recognizes the importance of protecting your personal data, regardless of its nature. For this reason, we have developed a set of security measures to protect your data. Personal data relating to minors under 18 years of age will not be considered, nor will any orders placed by them in the online store be recognized. By submitting requests for proposals, users expressly grant Sublinhar their consent to the use of their personal data and address, as well as the data related to their requests for proposals. This data will be saved and processed electronically and may be used for communication purposes that reinforce and personalize Sublinhar's offering. The personal data of all Users of this website will be processed in accordance with and in compliance with applicable laws and regulations.

1. Our policy

Users have the right to the protection of their personal data. Sublinhar respects users' right to information regarding the collection and processing of their personal data.
Sublinhar, as the data controller, determines the purposes and means by which your personal data is processed, including all security measures. Sublinhar ensures that personal data is processed in the European area correctly and lawfully, and in accordance with best practices.
When processing data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, this website has been designed so that the use of your personal data is minimal and does not exceed the original purpose for which it was collected and/or processed. We do not reveal your identity when the purpose for which your personal data is being processed can be determined through anonymous information.
This Privacy Policy is intended to provide all the information you need to understand our privacy practices. However, if you have any questions regarding our privacy practices and this Privacy Policy, you can send your questions via email to: info@bybebe.com

2. Who processes your personal data

For organizational and functional purposes only, Sublinhar has designated entities outside its organization to process the personal data of Users of this website. This decision is strictly linked to the performance of the services provided by Sublinhar on this website. The aforementioned external entities were chosen by Sublinhar due to their experience in data processing, their guarantees of compliance with applicable laws and regulations, and the technical security measures adopted by them regarding the processing of personal data. When processing users' personal data, these external entities will act in accordance with the instructions provided by Sublinhar. We regularly verify that they are acting in accordance with our instructions and with applicable laws and regulations.

3. How we use your personal data and for what purpose

Your personal data is collected and processed by Sublinhar solely for purposes strictly related to providing information, scheduling meetings, and commercial proposals requested through the website. However, your personal data may also be used for other processing operations within the scope of such applications. In particular, your personal data may be processed for the following purposes:
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a) when you purchase products sold on this website, including concluding agreements to purchase products, we collect your personal data (e.g., password, size, email address, shipping address, credit card number, and telephone number) on the purchase form, solely for the purposes of selling, sorting, and shipping the products you ordered;
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b) when you request service assistance, we collect your personal data (e.g., first and last name, email address) solely for the purpose of providing the bybebé online store's Customer Service services relevant to this website and the assistance provided;
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c) when you request technical assistance, we collect your personal data for the purpose of providing information about the website;
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d) When you create or share your favorites list, we collect your data to personalize our services for purchasing products on the website;
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e) When you save a delivery address, we collect your personal data to simplify the preparation of your future orders;
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f) When you agree to register for bybebé loyalty programs, we collect your data to personalize our services;
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g) When you register on our website, you can accept the sending of commercial messages by email or any other equivalent automatic electronic means (such as SMS);
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h) When it is necessary to provide information about products subject to recall or if there are inherent problems with the product.
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Sublinhar will generally collect your personal data electronically. However, in certain circumstances, paper-based storage may be used (for example, when processing your personal data is necessary to prevent fraud against us).
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Your personal data is stored in a format that allows Sublinhar to identify you for the period strictly necessary to process and collect said data, except in cases expressly provided for in this document. All other data is stored in accordance with applicable laws.
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Please report any changes to your personal data to the following email address: info@bybebe.com to ensure that your personal data is always up to date.
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Unless otherwise specified, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be disclosed to third parties when necessary to process an order. Your personal data will be disclosed to individuals or legal entities for the following purposes:
- providing electronic payment services, via credit/debit cards;
- processing product sales;
- selecting, packing, and shipping products;
- resolving issues related to product sales;
- receiving payments for product purchases;
- processing customer product returns.
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Furthermore, your personal data may be disclosed to the police or judicial authorities, in accordance with applicable laws and regulations and upon formal request from the authorities, for the purposes of preventing fraud against us (anti-fraud services). External entities contracted by Sublinhar will also have access to your personal data, as mentioned in section 2 of this Privacy Policy, for the specific purposes indicated in this article. In all of the above circumstances, your consent to data processing will not be specifically requested. We would like to inform you that Sublinhar processes its users' personal data only for purposes strictly related to the provision of services through this website.
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Sublinhar may have access to third-party personal data disclosed by users of this website, for example, when the person requesting a commercial proposal does not formally represent the entity to whom the proposal is intended. Or when you request warranty assistance or technical support, if the circumstances warrant, we may also request access to the customer database in order to identify and correct or modify the functionality of the implemented solution.
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In all cases where you must disclose third-party information, you must obtain their consent before providing us with their personal data and inform them of our Privacy Policy. You will be solely responsible for the disclosure of third-party information and data, as well as any other illegal and incompatible use of such data, if your consent has not been given.
In any case involving the disclosure of sensitive/confidential data to Sublinhar, you will be solely responsible for the disclosure and illegal use of such data by third parties.

4. What happens if you disclose your personal data?

4.1 Except as provided in Section 4.2 below, the personal data we request from you, including your name, email address, telephone number, and address, is necessary to process your order, comply with obligations arising from applicable laws and regulations, or provide other services provided on this website and requested by you.
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4.2 Refusal to provide us with certain personal data may prevent us from processing your order for the purchase of products or the provision of other services on this website, such as Customer Support.
Failure to provide your personal data may justify our refusal to process your order, purchase products on this website, or provide services.
Disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on your use of this website or purchase of products.
We will inform you whether your personal data is mandatory or optional by highlighting the information that is required in red. Failure to complete optional data will not result in a penalty.
The disclosure of sensitive data is never requested and is prohibited.

5. To whom your personal data will be disclosed

Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by Sublinhar.
Any disclosure will be made without going beyond the purpose for which your personal data was collected and subsequently processed.
In addition, your personal data may be disclosed to third parties to:
- comply with applicable laws,
- respond to judicial and government inquiries,
- comply with valid legal processes,
- protect Sublinhar's rights or property.
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In the event of a change in Sublinhar's corporate structure, including, without limitation, through incorporation, merger, sale, liquidation, or substantial transfer of assets, Sublinhar may, at its sole discretion, transfer, sell, or assign personal data collected through this website, including, without limitation, personally identifiable information and aggregated information about users, to one or more affiliates or non-affiliates.
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In any case, your personal data will not be disclosed to third parties without your prior notice or consent, when required by law, except as provided for in this document.

6. Security measures

We adopt security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and against other unlawful forms of data processing, as provided for in this Privacy Policy.
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However, Sublinhar cannot guarantee that the security measures adopted to protect this website and the transmission of data and information through this website will prevent or eliminate any risk of unauthorized access or data loss. It is recommended that your computer be equipped with software devices that protect it during data transmission and reception (such as up-to-date antivirus systems), and that your browser take appropriate measures to ensure data transmission security (such as firewalls and anti-spam filters).

7. Cookies

When you visit our website, a small text file (cookie) is created and saved on your computer's hard drive. By recognizing you, this file allows for easier and faster access and personalization of the page in terms of your online experience. We also identify technical information from your computer when you visit our website, such as your IP (Internet Protocol), operating system, and browser type. We use this information to improve the quality of your visit to our website. Most browsers automatically accept these files (cookies), but you can delete them or set them to automatically block them. You can find how to configure these settings in your browser's "Help" menu. However, if you do not allow the use of cookies, some features may not be available. The data collected is aggregated and anonymous. We do not store sensitive personal information such as addresses, passwords, credit or debit card details, etc. Data may be accessed by Sublinhar or by third parties when using third-party cookies, such as Google Analytics, a Google tool that allows you to monitor websites to obtain access information such as the number of times a user visits the website, the duration of each visit, links clicked, etc.
You can change your cookie consent at any time by accessing the Cookie Settings.

8. Your right to access personal data and other rights

You have the right to obtain confirmation from Sublinhar at any time that your data is being processed, even if you are not registered on the website, as well as the communication of this data in a comprehensible manner.
You have the right to be informed by Sublinhar about the origin of the source that transmitted your data, the purposes and means of processing your personal data, the logic underlying the electronic data processing, information about external entities and the names of the subjects and categories of entities to whom your personal data may be disclosed or who may access your personal data (for example, the names of external entities contracted by Sublinhar). You can also find the above information in this Privacy Policy.
You have the right to obtain from Sublinhar at any time:
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a) the updating, rectification, or integration of your personal data;
b) the deletion, anonymization, or blocking of your personal data, which is treated as a violation of the law, including when data storage is not necessary for the purposes for which it was collected and subsequently processed; (c) confirmation that the operations in items a) and b) have been notified to those to whom the data was communicated or disseminated, except when this becomes impossible or if doing so would exceed the protection of the rights you invoke.
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You have the right to object, in whole or in part:
a) for legitimate reasons, to the processing of your personal data, even if related to the purposes for which it was collected;
b) to the processing of your personal data for advertising or direct marketing purposes, or to sell products, conduct market research, or conduct commercial communications.
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You may freely exercise your rights at any time, provided you do so in compliance with applicable laws and regulations, by sending your request to Sublinhar via the following email address: info@bybebe.com

9. Contacts

If you would like more information about our privacy practices, please contact us at: info@bybebe.com

10. Newsletter

If you subscribe to our newsletter on our website, you will receive email updates about our promotions and new releases. If you no longer wish to receive newsletters, you can remove your address from our email list by clicking the link in the footer of each newsletter. If you are a registered customer, you can change your personal information at any time by accessing your private area.